North Simcoe Service Delivery Review

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Map of North Simcoe with logos of the Town of Midland, Town of Penetanguishene, Township of Tay and Township of Tiny.

In early 2020 the Town of Midland, Town of Penetanguishene, Township of Tay and Township of Tiny were successful in receiving provincial funding to review services provided by each municipality. Service Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist.

The intent of the North Simcoe Service Delivery Review is to consider “who does what” in the context of what is best and meets the needs of North Simcoe residents and businesses looking ahead to the next twenty years. It is the

In early 2020 the Town of Midland, Town of Penetanguishene, Township of Tay and Township of Tiny were successful in receiving provincial funding to review services provided by each municipality. Service Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist.

The intent of the North Simcoe Service Delivery Review is to consider “who does what” in the context of what is best and meets the needs of North Simcoe residents and businesses looking ahead to the next twenty years. It is the goal of the four Municipalities to investigate service delivery improvements and to identify more efficient and effective ways of operating.

Specifically, the four municipalities are looking to explore opportunities to make it easier for residents and businesses to access municipal services in a consistent manner, processes to deliver efficient and effective local services, and possibilities to reduce unnecessary and duplicate processes, to be more cost effective. Addressing these opportunities will allow the four municipalities to maintain their individual municipal identities, while focusing on improving current delivery standards.

In early August, it was announced that Optimus SBR Inc. was awarded the project to undertake the comprehensive review of eleven (11) Municipal services and service levels, collectively agreed upon by the four Municipalities.

  • Human Resources/Health & Safety
  • Procurement
  • Communications/Marketing/Tourism
  • Information Technology
  • Legal Services
  • Land Use Planning
  • Building Services
  • Emergency Management
  • Fire and Emergency Services
  • Engineering Services
  • Fleet Management

In mid-December, the four municipalities will each be hosting virtual townhalls that will provide an overview of the Service Delivery Review engagement, and allow for participants to ask questions, provide feedback on current services, and offer their ideas on the future.

In an effort to promote public health guidelines associated with the response to COVID-19, these townhalls will be hosted through virtual methods. Information on each townhall's timing, and how to access them will be posted on the website of each municipality.

In addition to the virtual townhalls, the municipalities will make a survey available online, or by pickup from each Municipal Office. This community survey will provide an additional method for residents and businesses to provide input to the Service Delivery Review.

The virtual townhall and survey will both look to understand:

  • Service delivery expectations;
  • Strengths, and activities that each municipality should continue, and;
  • Challenges faced by residents and businesses with respect to receiving services.

Below you will find a link to the North Simcoe Service Delivery Review Survey, as well as the Town of Midland Town Hall Virtual Meeting.

  • Joint Virtual Information Session for Municipal Councils - North Simcoe Service Delivery Review

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    14 Apr 2021

    On April 19, 2021, at 6:30 p.m., Optimus SBR will be making a joint virtual presentation to the Midland, Penetanguishene, Tay and Tiny Municipal Councils regarding the findings of the North Simcoe Service Delivery Review. No municipal business will be advanced. Subsequent reports on the matter will be presented to the individual Councils at their respective Council meetings for consideration. The presentation will be available on Rogers TV, Midland Channel 53 or can be viewed by clicking on https://rogerstv.com/show?sid=5864&rid=73&lid=12.

    In the event a member of the public wishes to participate virtually, please contact Stacey Cooper, Clerk/Deputy C.A.O. (A), Town of Penetanguishene, at scooper@penetanguishe.ca.

    Optimus SBR Presentation

    Public Notice

  • The North Simcoe Service Delivery Review Final Report has been completed

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    01 Mar 2021

    The Final Report for the North Simcoe Service Delivery Review has been completed and has been made publicly available on Monday, March 1, 2021.

    View the report: North Simcoe Service Delivery Review Final Report - March 1, 2021

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  • North Simcoe Service Delivery Review - Public Engagement Summary

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    19 Jan 2021

    The virtual Town Hall meetings took place in December 2020. To view a summary of the presentation material from those meetings, please click the link below.

    North Simcoe Service Delivery Review - Public Engagement Summary - December 2020

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  • North Simcoe Service Delivery Review Survey

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    08 Dec 2020

    We want to hear your opinions on the services offered by each Municipality. For this survey, we wanted to focus on six services in particular:

    1. Communication, Marketing & Tourism;
    2. Building Services;
    3. Land Use Planning;
    4. Emergency Management;
    5. Fire and Emergency Services; and,
    6. Engineering Services.

    So, if you have experience with our team across these services, or if you are just interested in providing your feedback, we’d greatly appreciate hearing from you!

    The survey has closed. Thank you to all who participated!

  • NSSDR - Town of Midland Town Hall Meeting

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    08 Dec 2020

    This meeting will be held virtually on Tuesday, December 15 at 7 p.m.

    To participate use the information below:

    Join Zoom Meeting

    https://us02web.zoom.us/j/82091965315

    Meeting ID: 820 9196 5315

    One tap mobile

    +19292056099,,82091965315# US (New York)
    +12532158782,,82091965315# US (Tacoma)

    Dial by your location

    +1 929 205 6099 US (New York)
    +1 253 215 8782 US (Tacoma)
    +1 301 715 8592 US (Washington D.C)
    +1 312 626 6799 US (Chicago)
    +1 346 248 7799 US (Houston)
    +1 669 900 6833 US (San Jose)

    Meeting ID: 820 9196 5315

    Find your local number: https://us02web.zoom.us/u/kvfc2UfhD

  • NSSDR - Township of Tiny Town Hall Meeting

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    08 Dec 2020

    This meeting will be held virtually on Wednesday, December 16 at 7 p.m.

    To participate use the information below:

    Join Zoom Meeting

    https://us02web.zoom.us/j/85850261342

    Meeting ID: 858 5026 1342

    One tap mobile

    +16699006833,,85850261342# US (San Jose)
    +19292056099,,85850261342# US (New York)

    Dial by your location

    +1 669 900 6833 US (San Jose)
    +1 929 205 6099 US (New York)
    +1 253 215 8782 US (Tacoma)
    +1 301 715 8592 US (Washington D.C)
    +1 312 626 6799 US (Chicago)
    +1 346 248 7799 US (Houston)

    Meeting ID: 858 5026 1342

    Find your local number: https://us02web.zoom.us/u/kbmQPcR67K

  • NSSDR - Township of Tay Town Hall Meeting

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    08 Dec 2020

    This meeting will be held virtually on Thursday, December 17 at 7 p.m.

    To participate use the information below:

    Join Zoom Meeting

    https://us02web.zoom.us/j/87573471342

    Meeting ID: 875 7347 1342

    One tap mobile

    +12532158782,,87573471342# US (Tacoma)
    +13017158592,,87573471342# US (Washington D.C)

    Dial by your location

    +1 253 215 8782 US (Tacoma)
    +1 301 715 8592 US (Washington D.C)
    +1 312 626 6799 US (Chicago)
    +1 346 248 7799 US (Houston)
    +1 669 900 6833 US (San Jose)
    +1 929 205 6099 US (New York)

    Meeting ID: 875 7347 1342

    Find your local number: https://us02web.zoom.us/u/kcn5jrAYJo

  • NSSDR - Town of Penetanguishene Town Hall Meeting

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    08 Dec 2020

    This meeting will be held virtually on Monday, December 21 at 7 p.m.

    To participate use the information below:

    Join Zoom Meeting

    https://us02web.zoom.us/j/88665061278

    Meeting ID: 886 6506 1278

    One tap mobile

    +12532158782,,88665061278# US (Tacoma)
    +13017158592,,88665061278# US (Washington D.C)

    Dial by your location

    +1 253 215 8782 US (Tacoma)
    +1 301 715 8592 US (Washington D.C)
    +1 312 626 6799 US (Chicago)
    +1 346 248 7799 US (Houston)
    +1 669 900 6833 US (San Jose)
    +1 929 205 6099 US (New York)

    Meeting ID: 886 6506 1278

    Find your local number: https://us02web.zoom.us/u/kdKw7Gxajv